1. Eligibility for Refunds

We want you to be completely satisfied with your jewellery purchase. If you are not happy with your order, you may request a refund under the following conditions:

• The item must be returned within 7 days of delivery.
• The jewellery must be unused, unworn, and in its original packaging with tags and proof of purchase.
• Custom-made, engraved, or personalized jewellery cannot be returned or refunded unless there is a manufacturing defect.
• Earrings are non-refundable due to hygiene reasons.

2. Refund Process

• To initiate a return, please contact our customer service at customizejewelryskn@gmail.com
   before sending the item.
• Once we receive the returned item, our team will inspect it to ensure it meets the refund eligibility criteria.
• If approved, refunds will be processed within 7 business days and credited to the original payment method.
• Shipping fees are non-refundable, and return shipping costs must be covered by the customer unless the return is due to a defective or incorrect item.

3. Damaged or Defective Items

• If you receive a defective or damaged item, please notify us within [X] days of delivery with photos for verification.
• We will offer a replacement, exchange, or full refund, including shipping costs, depending on the situation.

4. Late or Missing Refunds

• If you haven’t received your refund after the processing time, please check with your bank or payment provider.
• If the issue persists, contact us at [Your Contact Information] for assistance.

5. Exchanges

• If you wish to exchange an item for a different size or design, please follow our return process and place a new order separately.

6. Cancellation Policy

• Orders can be canceled within [X] hours of purchase for a full refund.
• Once processing or shipping has begun, cancellations are not possible.

7. Contact Us

For any refund or return-related inquiries, feel free to contact us at:
📧 Email: customizejewelryskn@gmail.com
📞 Phone: +1 869 7630882